01
Endpoint Support
Windows 10/11, Linux, hardware and software troubleshooting, drivers, updates, and system configuration.
- Desktop troubleshooting
- Windows Event Viewer
- Task Manager & Device Manager
IT SERVICE DESK · IT SUPPORT · HELP DESK
Keeping people productive, systems dependable.
BCA graduate with hands-on IT infrastructure and technical support training. I bring calm, customer-focused troubleshooting to every incident.
Open to entry-level IT support opportunities
01
BASED IN
Bengaluru, India
Bengaluru, India
WINDOWS 10/11✦ACTIVE DIRECTORY✦OFFICE 365✦NETWORKING✦REMOTE SUPPORT✦INCIDENT MANAGEMENT✦
01 / PROFILE
Support that starts with listening.
I am an aspiring IT Service Desk professional with a foundation in Windows and Linux administration, Microsoft 365, Active Directory, and network troubleshooting. My approach pairs technical discipline with clear communication, so users feel supported and issues get resolved efficiently.
EDUCATIONBCAP.A First Grade College · 2025
FOCUSIT SupportService Desk & Infrastructure
LOCATIONBengaluruKarnataka, India
02 / EXPERTISE
Technical foundation.
Service mindset.
Practical skills developed through professional training and hands-on labs.
02
Identity & Productivity
Microsoft 365 and Active Directory administration to support secure, effective daily work.
- Office 365 & Outlook
- User and group management
- Password resets & onboarding
03
Network & Remote Care
First-line diagnosis across connectivity and remote-access issues, with a focus on clear user communication.
- TCP/IP, DNS, DHCP & VPN
- TeamViewer, AnyDesk & RDP
- Ticketing, SLA & incident handling
03 / SELECTED LABS
Learning by doing.
Built to troubleshoot.
01
IT SUPPORT LAB
Enterprise IT Support & Desktop Troubleshooting
Simulated end-user support covering Windows installation, Office and Outlook configuration, remote support, ticket handling, and hardware/software diagnosis.
02
IDENTITY LAB
Active Directory Administration
Practiced user account lifecycle tasks including security groups, permissions, password resets, account unlocks, and user onboarding.
03
SYSTEMS LAB
Windows System Configuration
Configured Windows installations, local accounts, drivers, applications, updates, and core troubleshooting workflows.
CREDENTIALS
Always building better foundations.
Certified SOC Analyst (CSA)EC-Council
IT Infrastructure & Cyber SOC AnalystRed Team Hackers Academy
Introduction to Cyber SecurityCisco Networking Academy
LET’S WORK TOGETHER